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This is a once-in-a-lifetime opportunity to join a hyper-growth startup focused on saving people time and
making the world more productive!
As our very first Support Knowledge Manager, you’ll be responsible for overseeing all things content,
internally and externally. You’ll oversee a team of Content Writers who manage our public facing
documentation as well as the internal resources that drive success among our Customer Support Team.
Your efforts will be instrumental to creating the BEST
customer support experience our users have
ever had. In this role, you will strategize with our Support, Product, and Marketing teams to optimize
customer self-help resources, focusing on minimizing routine or avoidable client questions in order to
maximize opportunities for quality Support-client interactions.
To be successful in this role, you will collaborate cross-functionally to create a seamless user
experience while empowering our team with effective knowledge resources to do their job effectively.
You're operationally minded and leverage data to make informed decisions that positively impact the
We are a team of passionate professionals who LOVE the work we do. We're not going to be shy about the
fact that this position will require a high level of dedication and commitment to move things to the next
We believe working smarter and harder is what's made our company what it is today, and the right candidate
must be relentless in their pursuit of a seamless.